> For the complete documentation index, see [llms.txt](https://docs.livlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livlive.com/getting-started-setup-and-onboarding/support-and-troubleshooting.md).

# Support & Troubleshooting

Support is designed to be fast, intuitive, and modern. No long wait times, no bloated forms, and no dead-end email threads. Instead, LivLive uses a tiered support model that scales with urgency, user level, and issue type.

**Tier 1 = Self-help tools**

A searchable FAQ is built directly into the app, solving basic UX issues like “Why didn’t my XP count?” or “How do I submit a review?” without needing to leave the experience.<br>

**Tier 2 = Peer support in the community**

Players can ask questions and get guidance from more experienced users in the official Discord. Support tiers are visible based on level, badge, or wristband tier. Helpfulness may be rewarded with XP bonuses or visible social signals.<br>

**Tier 3 = Direct support channel**

Reserved for real technical issues - like wristband pairing failures or token misallocations - this tier routes users to a responsive, chat-based interface.

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