> For the complete documentation index, see [llms.txt](https://docs.livlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livlive.com/important-information/faqs.md). # FAQs
About LivLive **What is LivLive?** LivLive is a real-world operating system that transforms your everyday movements, interactions, and presence into digital value. It uses AR, gaming mechanics, blockchain, and geolocation to turn your surroundings into a live, dynamic ecosystem where players earn rewards through real-world action, not screen time. **How does LivLive work?** Players use the LivLive app and wearable (the LivLive wristband) to scan their environment, discover AR quests anchored to real-world locations, and complete missions that yield XP and $LIVE tokens. Every step, check-in, or review is GPS-confirmed and time-stamped to ensure authenticity. **Why is LivLive different from other loyalty, wellness, or social apps?** LivLive rewards real-world action instead of passive scrolling or ad engagement. It replaces vague influence metrics with transparent, verified missions and rewards, ensuring players are recognized and rewarded for meaningful participation. **What is the Gamified or Game Layer?** It is an AR overlay experience that shows cities with quests, flash hunts, and challenges that dynamically respond to your presence and activity. Missions evolve based on your XP, wristband tier, and location, creating a deeply personalized real-world game experience. **How does AR Exploration Mode work?** LivLive uses Google ARCore + Geospatial APIs to create real-time overlays mapped to your exact location, unlocking missions, reviews, and offers where you stand. **What is the "GO" button?** The GO button is your portal into LivLive’s AR game layer. Tap it to instantly reveal hidden quests, offers, and missions in your surroundings. **Do I need to scan the environment each time?** Yes — scans refresh your view and unlock new quests. This ensures AR content responds dynamically to your presence.
Support For all support, please send an email to or via our Telegram Community.
Onboarding, Device Setup & Troubleshooting **What happens during onboarding?** After scanning your QR onboarding card, you pair the wristband, verify tier, perform a 360° scan to calibrate your map, and trigger your starter quest. **Do I need a wallet before onboarding?** Yes — to receive $LIVE you must set up an ERC-20 compatible wallet and bind it during onboarding. **My wristband won’t pair - what should I do?** First, ensure Bluetooth is enabled and the wristband is charged. Then, re-scan the QR code included in your package to restart the pairing process. You can also follow the in-app walkthrough for step-by-step guidance. **The charger isn’t connecting. Is it defective?** Check that the charger magnet aligns properly with the underside of the wristband. If the connection still doesn’t lock in securely, contact support to explore replacement options. **My wristband isn’t syncing tier data - what should I do?** Make sure you scanned the QR code during onboarding and that your app is fully updated. If the issue persists, reach out to support to troubleshoot and confirm your tier status. **Can I use the app without a wearable wristband?** Initially, a wearable is required to access core features like onboarding, AR quests, and earning $LIVE.
Shipping & Returns **When will I receive my Livlive wearable (wristband) after purchase?** After you place your order, we complete the presale stages, then proceed with manufacturing and quality control before packing and shipping your wristband. Delivery times vary by region and current inventory status; you’ll receive an email with a tracking number once your wristband ships. For questions, reach out for support within the community. **Do you ship internationally?** Yes. International shipping is supported, though customs duties, import taxes, or regional restrictions may apply depending on your location. **Can I return my wristband?** If the wristband is unused and still in its original packaging, you can contact support to ask about return eligibility. Each case is reviewed individually. **What happens if my package is lost or delayed?** If your package doesn’t arrive on time or goes missing, submit a support ticket with your order ID. The team will coordinate with the shipping carrier and may issue a replacement if eligible.
The $LIVE Token: earning & redemption **What is $LIVE?** $LIVE is the utility token at the heart of the LivLive ecosystem, mined exclusively through verified player action. It powers upgrades, unlocks, and rewards — creating a closed-loop system where real-world behavior drives value creation. **How do players earn and spend $LIVE?** Players earn $LIVE by scanning zones, writing reviews, checking in, and participating in quests. $LIVE can be spent on randomized crates, XP boosts, wristband upgrades, customizations, and unlocking premium AR quests and events. **What makes $LIVE valuable?** $LIVE is exclusive and finite: only presale holders receive initial allocations, while all other players must earn it through action or buy from early holders. This scarcity, combined with real-world utility, gives $LIVE sustainable value. **How do I earn $LIVE tokens?** You earn $LIVE by participating in quests, checking in at real-world locations, writing contextual reviews, completing business-aligned missions, and validating the quality of other players’ reviews. Each verified action contributes to your token balance. \ **Where can I see how much $LIVE I’ve earned?** Open your in-app wallet to view your full token balance. The wallet clearly separates mineable tokens (earned through real-world actions) from allocated tokens (granted via presale NFt packs or promotions). \ **Can I transfer my $LIVE to another wallet?** Yes. You can transfer $LIVE tokens to an external wallet using the in-app interface. Just follow the prompts and standard Web3 safety practices to complete the export securely. \ **How do I redeem $LIVE?** Spend your tokens inside the app on items like randomized crates, wristband upgrades, visual mods, or sponsored features. Some redemptions may also be customized based on tier or quest path.
Privacy, data & safety **Is LivLive tracking my location 24/7?** LivLive is designed for opt-in use. Location data is only captured during specific, player-initiated actions - such as scanning zones, completing quests, or engaging with AR overlays. **Can I hide my presence from other players?** Yes. Visibility settings within the app allow players to control whether their presence appears in AR experiences. You can manage how and when others see your activity. **What data do businesses see about me?** Businesses receive only anonymized engagement signals - such as the zone location, timestamp, and action type. No personal identifiers, contact info, or profile data is ever shared. **How do I delete my account?** You can delete your account directly within the app. This action is permanent and will erase your wallet assets, engagement history, and all associated data.
Support channels & escalation paths **Where do I get help right now?** Use the in-app Support tab for immediate assistance. You’ll find setup walkthroughs, answers to token questions, and account troubleshooting help. **Is live help available?** Yes. Join the community to connect with other players and receive peer support. Dedicated channels are available for different types of questions. **How do I report a bug or glitch?** Submit bug reports through the app or community chat. Moderators can help to guide you through the reporting process.
**Do higher-tier players get priority support?** Yes. LivVIP players receive enhanced onboarding and additional support experiences.
The LivLive Wearable: Wristband **What is the LivLive Wearable?** The LiveLive Wearable is a wristband that serves as your physical access key and authenticator for LivLive. It tracks wellness data, triggers AR quests, verifies presence, and ties your real-world actions to your in-app progress. It’s waterproof, Bluetooth-enabled, and upgradeable via firmware updates. **What can the wristband track?** It validates activities like walking, scanning zones, and visiting locations. It can trigger location-specific quests like “try and review” or “rate your experience,” and it vibrates when you’re near AR quests or zones. **How does the wristband tier affect gameplay?** Higher tiers unlock increased Mining Power (more $LIVE earned per action), faster XP gain, wider AR scan range, priority access to quests, and exclusive NFT chests and drops. Tier determines both your starting capabilities and your visibility within the game world.
Progression and Rewards **What is XP and how is it different from $LIVE?**\ XP tracks your progression and determines what layers of content, quests, and rewards you can access. $LIVE is the digital token that players earn and spend on perks, upgrades, and items. XP governs status; $LIVE governs spendable value. **How do players earn XP?**\ XP is earned through completing quests, hitting activity milestones, reviewing locations, joining community events, and verifying participation. High-XP players unlock more valuable and exclusive opportunities. **How is XP used to unlock content?**\ XP unlocks access to higher-tier zones, premium reward layers, hidden AR vaults, and sponsor-backed missions. Your world expands as your XP grows — the more you participate, the more you see and can access. **What can players earn in LivLive?**\ Players can earn branded products, vacation packages, $LIVE chests, gift cards, wellness experiences, premium subscriptions, exclusive merchandise, event tickets, dining vouchers, and priority partner offers — all tied to real-world participation.
Verification and Trust **How does LivLive verify activity?** LivLive uses GPS anchors, time-stamps, on-chain confirmation, and wearable validation to confirm every check-in, review, and quest completion — preventing fake participation and ensuring fairness. **What is the Shared Protocol of Trust?** It’s LivLive’s core framework that ensures every action, review, and mission is provable, tamper-proof, and transparent to all participants — creating a level playing field where effort and honesty drive reputation and rewards.
For Businesses **How do businesses participate?** Businesses can sponsor quests, seed missions in their venues, offer $LIVE-based rewards, and manage their reputation through LivLive’s transparent, proof-of-presence framework — connecting directly with verified customers. **What tools does LivLive offer businesses?** LivLive offers business profiles, AR ownership, loyalty APIs, check-in APIs, and order-ahead integrations — allowing businesses to embed themselves in LivLive quests and missions. **Can Businesses seed their own quests?**\ Yes — businesses act as quest publishers, dropping missions that reward verified visits, reviews, or purchases. Businesses can create their own quests (e.g., “Leave a review for this café, earn 10 $LIVE”), view opt-in analytics on player engagement, and boost their visibility in the LivLive map — all without intermediaries or intrusive ads. **How does LivLive help businesses build trust?** LivLive ensures all player interactions are authentic, GPS-verified, and timestamped. This shared protocol of trust creates a transparent, ethical engagement model that rewards both players and businesses for genuine participation.
Community & Competition **What is the LivLive League?** The LivLive League is a competitive environment where players earn ranks, status rewards, and recognition by climbing leaderboards based on XP, $LIVE, and verified contributions. **How does the leaderboard work?** Leaderboards track global and local performance by XP and $LIVE earned. Seasonal resets may occur to keep competition fresh, and top players gain social and economic benefits, from rare crates to exclusive partner perks.
Security & Custody **How is my wallet and $LIVE secured?** All contributions are held in a multi-signature Safe wallet. **Are transactions auditable?** Yes. Activity is on-chain and publicly viewable for full transparency. **Is the $LIVE smart contract audited?** Yes. An independent third-party auditor, Resonance Security, Inc., completed a comprehensive security audit with no critical issues identified.
Marketplace and Economy **What is the LivLive marketplace?** The marketplace runs entirely on $LIVE and offers mods, skins, seasonal exclusives, boosters, visual effects, and tier upgrades. **Can I redeem $LIVE for physical items?** Some promotions and partner offers may allow redemption for physical rewards, but primarily $LIVE unlocks digital enhancements and in-game progression.
Wellness & Activity Tracking **How does LivLive track wellness?** The LiveLive wearable wristband logs wellness streaks, location-based rewards, and proximity triggers (e.g., hydration points, wellness spots), turning real-world healthy habits into measurable XP and $LIVE. **Are wellness quests different from other quests?** Wellness quests are geo-verified, tied to physical spaces like gyms, parks, and wellness cafes, and often include streak incentives or health-focused boosts.
Eligibility & Access Restrictions **Who can participate in LivLive?** You must be at least 18 years old and legally able to enter agreements. **Are any countries restricted?** Yes. Restricted regions include Afghanistan, Belarus, Cuba, Iran, North Korea, Sudan, South Sudan, Syria, Venezuela, Myanmar, and any sanctioned jurisdictions. **Can I use VPNs to bypass restrictions?** No. VPNs, proxies, or other location-masking tech are explicitly prohibited. **How do I check if I’m eligible?** Contact LivLive at for guidance before participating
Referral Program **How do referrals work?** Every player is auto-enrolled with a unique referral code and share kit. See [Refferal & Community](/referral-and-community/the-referral-engine.md) page for more
Gamification Mechanics **How does LivLive gamify real-world activity?** LivLive layers points, levels, streaks, leaderboards, challenges, and AR quests over real life, transforming routine activities into rewarding gameplay — all tied to verified action and measurable outcomes. **What kind of challenges are there?** Challenges include fitness goals, sponsor quests, check-ins, reviews, and community missions, often with rewards scaled by difficulty and rarity. **Can businesses create their own challenges?** Yes — businesses act as "game masters," launching quests like scavenger hunts, review campaigns, or sustainability missions tied to real-world rewards. **How does the leaderboard work?** The global leaderboard ranks players by lifetime XP and $LIVE earned, with filters for local zones, tiers, and seasonal competitions. Top players earn rewards, exclusive crates, and community visibility. **Are there local competitions?**\ Yes — local brackets (e.g., city-based, sponsor zones) host time-limited competitions offering prizes like free crates, mining boosts, and VIP rewards. **What is a Flash Hunt?**\ Flash Hunts are time-sensitive quests that appear without notice, rewarding players who act quickly with rare drops and XP boosts.
Legal and Risk Disclosures **Is $LIVE a security or investment product?** No. $LIVE is a participation token for utility and access. It does not represent equity, securities, or future profits. **Are there risks?** Yes. Participation involves risks such as regulatory changes, platform updates, or token value fluctuation. **What dispute resolution applies?** All disputes are resolved via individual arbitration under CEDR rules; class actions are not permitted. **What’s my responsibility as a participant?** You must comply with your local laws and conduct due diligence before participating.
Payment & Billing **Can I make a presale purchase with fiat currency?**\ Yes — you can pay with debit/credit card. **What crypto wallets does LivLive support?**\ MetaMask, Trust Wallet, Coinbase Wallet, Ledger Live, and any WalletConnect-compatible wallet.